§ 1. Introductory provisions

  1. These regulations define the conditions of sale and provision of services by electronic means on the website available at https://woolsome.shop/ run by Cezary Wyszyński running a business under the name of Historical Reconstruction ‘CEZAR’, Cezary Wyszyński registered in the Central Register and Information on Economic Activity run by the Polish Minister of Economy, performed in Pogórze (81-198), at ul. Żeromskiego 8, Poland, NIP: 5841633640, REGON: 220384674.
  2. The customer has the option of contacting the seller and submitting a complaint using the following contact details:
    1. correspondence address: CEZAR, ul. Żeromskiego 8, 81-198 Pogórze, Poland
    2. e-mail address: info@woolsome.shop
    3. phone: +48 604-941-378
  3. The expressions used in these Regulations are assigned the following meaning:
    1. Seller – Cezary Wyszyński running a business under the name of Historical Reconstruction ‘CEZAR’, Cezary Wyszyński
    2. Client – a natural person, legal person or an organizational unit without legal capacity, to which a special law grants legal capacity, concluding a sales contract or an agreement for the provision of electronic services with the Seller via the Website,
    3. Consumer – a customer who concludes a contract with the entrepreneur not directly related to his business or professional contract,
    4. Account – a service provided by the Seller electronically, consisting in enabling the creation and maintenance of an account on the Website, facilitating the conclusion of contracts for the sale of goods,
    5. Newsletter – a service provided by electronic means consisting in the cyclical sending of information provided by the Customer, in particular relating to the commercial offer of the Seller,
    6. Regulations – this Terms and Condition document,
    7. Website – website available at https://woolsome.shop/
    8. Goods – the subject of the sales contract concluded by the Customer with the Seller.
  4. The Seller uses the following methods of communication with the Customer:
    1. forms included on the website,
    2. e-mail,
    3. telephone contact,
    4. postal correspondence.
  5. Information about the goods provided on the Website, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.

§ 2. Use of the website

  1. The condition for using the Website is to have a computer or other similar device with access to the Internet and a web browser that supports the https and javascript protocol.
  2. Using the Website is possible through the Account or without registering the Account, by providing the data necessary to conclude a sales contract.
  3. To register an Account, it is necessary to provide the Customer’s real personal data and to confirm the registration by clicking the link generated to the Customer’s e-mail address.
  4. The condition for registering an Account is the acceptance of the Regulations.
  5. The account allows you to remember shipping data and order history, receive discounts, give opinions on products and keep detailed statistics of your activities on the Website.
  6. The Customer may resign from keeping the Account at any time by making an appropriate instruction in the Account settings.
  7. The Customer is obliged to use the Website in a manner consistent with applicable law and the principles of social coexistence. The customer is prohibited from:
    1. providing illegal content,
    2. using the Website in a way that disrupts its functioning or is burdensome for other Customers,
    3. use the content of the Website in a way that goes beyond your own personal use.
  8. The Seller may deprive the Customer of the right to use the Customer Service who, in the process of account registration or placing an order without registration, intentionally provided false data or, despite being requested, did not immediately stop breaking the provisions of the above paragraph.

§ 3 Terms of sale

  1. Products offered on the Website are brand new, free from physical and legal defects and have been legally placed on the market. However, the seller reserves the right to offer post-exhibition products that will be appropriately marked and described.
  2. The prices of all products presented on the Website are expressed in € The gross price of the product does not include the shipping cost, unless the product description states otherwise.
  3. In order to conclude a sales contract, enter the Website, select products by placing them in the basket, and then proceed to the order by clicking the “order” button, and then follow the displayed messages.
  4. The conclusion of the contract is possible via the Account or by placing an order without logging in, after providing real personal data enabling the order to be processed.
  5. In order to conclude a sales contract, it is necessary to accept the Regulations.
  6. In order to complete the order, click the “order with payment obligation” button. Clicking this button results in the conclusion of the contract and results in the obligation to pay the price of the goods plus shipping costs.
  7. After placing the order, the Customer receives an e-mail confirming the order.
  8. If you choose to pay by bank transfer to the seller’s bank account, the customer should make the payment within 7 days. After the above-mentioned deadline, the Seller may cancel the order.
  9. The store does not allow personal collection.
  10. If the customer chooses the method of payment by bank transfer or payment card, the order processing time is counted from the date of crediting the Seller’s bank account or settlement account.
  11. The seller performs the service within 10 business days. The performance of the service is understood as the delivery of the goods to the customer, depending on the delivery method chosen by the customer.
  12. The Seller shall make every effort to ensure that the goods on the Website match the current inventory of the Seller. In the event of unavailability of all or part of the goods covered by the order, the Seller shall immediately notify the Buyer and in the case of payment of the price by the Buyer, he will return the entire sum of money received from him.
  13. Delivery of goods is possible in the following ways:
    1. via courier,
    2. via national traditional postal services.
  14. We enable delivery beyond the borders of the Republic of Poland.
  15. The seller offers the following payment methods:
    1. by transfer to the Seller’s bank account in two currencies: Euro, PLN.
    2. in cash (with cash on delivery),
    3. by credit or debit card (online or by courier). Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the payment card of the Ordering Party.

§ 4. Privacy

  1. The Seller is the administrator of the Customer’s personal data.
  2. The Seller collects the following personal data of the Customer:
    1. Name
    2. Surname
    3. Company name
    4. Delivery Address
    5. Phone number
    6. E-mail address
  3. In order to protect the Customer’s personal data, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the unauthorized acquisition and modification of personal data sent on the Internet.
  4. The customer has the right to access their personal data and correct them.
  5. Providing data by the Customer is voluntary, but necessary to conclude a sales contract and a contract for the provision of electronic services.
  6. The Customer’s personal data provided when concluding a sales contract or setting up an Account are processed on the basis of art. 23 of the Act of August 29, 1997 on the Protection of Personal Data (i.e. Journal of Laws of 2014, item 1182), i.e. for the purpose of performing the contract.
  7. The Customer’s personal data is not shared with third parties.
  8. The Seller, solely for the purpose of performing the contract, may entrust the processing of personal data to third parties (in particular: postal service providers, courier companies, hosting service providers).
  9. A newsletter that may contain commercial information within the meaning of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2013, item 1422) may be sent to the Customer on the basis of his separate consent. This consent may be withdrawn at any time.
  10. The Customer may also give optional consent to the processing of his personal data for the purpose of sending by the Seller to the e-mail address indicated in the order: questionnaire for the evaluation of the ordering process, order evaluation questionnaire and product evaluation questionnaire and confirmation of the transaction being covered by the Buyer Protection Program.

§ 5. Warranty and guarantee

  1. The Seller is obliged to provide the Buyer with items without defects.
  2. The Seller is liable to the Buyer if the goods have a physical or legal defect.
  3. A physical defect consists in the non-compliance of the goods with the contract, in particular when the goods:
    1. does not have properties that this type of goods should have due to the purpose indicated in the contract or resulting from the circumstances or destination;
    2. does not have properties that the Seller has provided to the Customer, including by presenting a sample or pattern;
    3. it is not suitable for the purpose of which the Customer informed the Seller at the conclusion of the contract, and the Seller did not raise any objections to such a destination;
    4. was delivered to the buyer incomplete.
  4. In the event of a physical defect, it has the option of using the following rights alternatively:
    1. submitting a declaration of price reduction or withdrawal from the contract
    2. demand that the goods be repaired or replaced with goods free from defects
  5. The right to submit a declaration of withdrawal from the contract or price reduction is not granted if the Seller immediately, without undue inconvenience to the Customer, replaces the goods or remedies the defect. However, this limitation does not apply if the goods have previously been replaced or repaired by the Seller.
  6. The Seller is liable under the warranty if the defect is found before the expiry of two years from the date of delivery of the goods to the Customer.

6. Complaints about goods

  1. Complaints about goods for non-compliance with the contract should be reported as follows:
    1. by letter or in person at the following address: CEZAR, ul. Żeromskiego 8, 81-198 Pogórze, Poland
    2. at the e-mail address: info@woolsome.shop
  2. In the event of any damage to the goods that may be related to the delivery, in order to improve the complaint procedure, it is recommended to report them within 24 hours from the date of receipt of the shipment at the e-mail address info@woolsome.shop (reporting a complaint for goods purchased online) and within 7 days directly at the InPost courier company.
  3. Any damage to the equipment that may be related to the delivery, despite the lack of damage to the outer packaging (mechanical damage to the contents of the shipment, quantitative deficiencies, incomplete shipment, etc.), it is recommended that the customer report it within 24 hours from the date of receipt of the shipment to the e-mail address info@woolsome.shop (filing a complaint for goods purchased via the Internet) and prepare a damage report in this case.
  4. The Seller undertakes to consider the complaint within 14 days of its receipt, and if it turns out to be impossible in particularly justified cases – to inform the Customer within this period about the reasons for this state of affairs and about the final date of considering the complaint.
  5. The complaint should include the Customer’s data enabling the complaint to be processed, a description of the non-compliance of the goods with the contract, as well as information about the complaint request.
  6. The advertised goods should be delivered to the shop’s service office. It is recommended that the delivery of the goods be preceded by informing the Seller about the complaint by sending information by e-mail to the address info@woolsome.shop .
  7. It is recommended that each customer clearly mark the complaint, with particular emphasis on marking the parcel with the word “COMPLAINT”.
  8. After considering the complaint, the Customer receives relevant information describing the course of the complaint on the website.
  9. Receipt of the advertised equipment takes place in the place and form in which the goods were delivered to the Seller.
  10. The goods under complaint must be picked up within 30 days of notifying the customer about the end of the complaint procedure. If the goods are not collected in this. within 14 days from the date of delivery of the request, the Seller will summon the Customer in writing to collect the goods. After the expiry of the additional deadline, the Seller is entitled to charge fees for non-contractual storage of the goods. This fee is 5% of the currently applicable rate for 1 m2 of warehouse space in the city of the seller’s seat, charged for each month of storage.
  11. In the case of sale of goods in trade between entrepreneurs pursuant to art. 558 § 1 of the Civil Code the parties exclude the seller’s liability under the warranty for physical and legal defects of things, in particular, agree that he is not responsible for hidden defects of the object of sale.

§ 7. Complaints about services provided electronically

  1. The Seller undertakes to ensure the proper use of the Website, in accordance with the currently available technical knowledge.
  2. The customer should immediately notify the Seller about the defects in the functioning of the Website, and the Seller undertakes to immediately remove these defects as soon as possible.
  3. The customer may submit complaints regarding the functioning of the Website in the following way:
    1. by letter or in person at the following address: CEZAR, ul. Żeromskiego 8, 81-198 Pogórze, Poland
    2. at the e-mail address: info@woolsome.shop
  4. In the complaint, the Customer should provide data enabling his identification and indicate the type of defect.
  5. The Seller undertakes to consider the complaint within 14 days of its receipt, and if it turns out to be impossible in particularly justified cases – to inform the Customer within this period about the reasons for this state of affairs and about the final date of considering the complaint.

§ 8. Withdrawal from a distance contract

  1. The customer has the right to withdraw from a distance contract within 14 days without giving any reason and without incurring costs, except for those specified in the Regulations §8 point 12.
  2. The above-mentioned terms start to run from the moment the consumer or a third party designated by him, other than the carrier, takes possession of the goods.
  3. The customer has the right within an additional 10 days from the expiry of the deadline specified in §8 point 1, withdraw from a distance contract, stating the reason for the withdrawal. The cost of return as well as other specified in the regulations (including the responsibility for reducing the value of the goods) after the statutory deadline set out in §8 point 1 shall be borne by the buyer.
  4. To meet the deadline, it is enough to send a statement of withdrawal from a distance contract.
  5. The declaration must be submitted in writing by sending it to the Seller’s address.
  6. As a result of legally effective withdrawal from a distance contract, the contract is considered void.
  7. The seller is obliged to return the payments made by the customer (including the cost of shipping to the customer) within 14 days of receiving the declaration of withdrawal using the same method as the payment was made by the consumer.
  8. The Seller is not obliged to reimburse the Customer for the excess delivery costs resulting from the choice of a method other than the cheapest standard method offered by the Seller.
  9. The customer is obliged to return the goods to the Seller within 14 days from the date on which he withdrew from the contract, and it is enough to send the goods before its expiry to meet the deadline.
  10. The customer bears the direct costs of returning the items to the Seller.
  11. The customer is responsible for the decrease in the value of the goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  12. The right to withdraw from a distance contract, in relation to contracts:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs. In particular, we are talking about fabrics cut from the roll, with the length specified by the buyer.
    2. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,

§ 9. Reviews about the online store

  1. The Online Store customer has the option to voluntarily and free of charge issue a review on purchases made in the Online Store. The subject of the opinion may also be an assessment, photo or review of the purchased product in the Online Store.
  2. After purchases in the Online Store, the Seller sends an email to the Customer asking for an opinion and a link to the online form that allows it to be issued – the online form allows you to answer the Seller’s questions about purchases, evaluate them, add your own description of the opinion and a photo of the purchased product . If no opinion is issued after receiving the first e-mail, the Seller repeats the sending of the e-mail twice after seven days from sending the first e-mail.
  3. The opinion may only be issued by the Customer who made purchases in the Seller’s Online Store.
  4. The opinions issued by the Customer are published by the Seller in the Online Store and are available to all visitors of the Online Store.
  5. The issuing of the opinion may not be used by the Customer for unlawful activities, in particular for activities constituting an act of unfair competition against the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
  6. The opinion may only be issued for the actually purchased products in the Seller’s Online Store. It is forbidden to conclude fictitious / sham sales contracts in order to issue an opinion. The Seller itself or its employees cannot be the author of the opinion, regardless of the basis of employment.
  7. The issued opinion may be removed at any time at the request of its author.

§ 10. Intellectual property

  1. The content of the Website is subject to the Seller’s exclusive rights and is subject to legal protection.
  2. The use of the content of the Website by the Customer is possible only for personal use.
  3. All goods and names presented on the Website are used only for identification purposes and may be registered trademarks of their respective owners.

§ 11. Settlement of disputes

  1. Any disputes resolved under these regulations will be settled by a court having local and material jurisdiction. Pursuant to the provisions of the Code of Civil Procedure, the Parties may bring an action, in particular, before the competent court:
    1. according to the place of residence of the defendant,
    2. according to the seat of the main establishment or branch of the entrepreneur, if the claim is related to this branch,
    3. according to the place of performance of the contract.
  2. In the event of a dispute between the Customer and the Seller, the Customer has the right to use out-of-court dispute resolution methods, in particular:
    1. from mediation conducted by the Trade Inspection
    2. from the Permanent Consumer Arbitration Court at the provincial inspectorates of the Trade Inspection.
  3. A customer who is a consumer may obtain free assistance in resolving a dispute between the Customer and the Seller, using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) . Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the e-mail address: bilety@dlakonsumentow.pl.
  4. Due to the new dispute regulations, a new platform has been created http://ec.europa.eu/consumers/odr. Through her mediation, you can settle all disputes between the seller and the buyer. This will make it possible to resolve conflicts by an independent body appointed for this purpose.

§ 12. Final provisions

  1. In matters not covered by the Regulations, the relevant provisions of Polish law shall apply, in particular:
    1. Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827),
    2. Act of 23 April 1964 Civil Code (i.e. Journal of Laws of 2014, item 121),
    3. Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2013, item 1422).
  2. The Seller has the right to amend the Regulations.
  3. The new wording of the Regulations is valid within 14 days from the date of announcement on the main page of the Website and notifying Customers who have an Account by e-mail.
  4. If the Customer who has an account does not agree to the new wording of the Regulations, he is obliged to notify the Seller within the above-mentioned period.

§ 13. Exclusion of the application of certain provisions of the regulations to non-consumers

  1. The provisions of the regulations relating to the rights granted only to consumers by law, in particular regarding withdrawal from a distance contract, do not apply to a Customer who is not a Consumer.
  2. In relation to the Customer who is not a Consumer, the Seller’s liability under the warranty is excluded.
  3. Any disputes arising from these Regulations between the Seller and the Customer who is not a Consumer will be settled by the court competent for the seat of the Seller.